Last Updated: January 26, 2026
1. Acceptance of Terms
By contacting MREO, hiring our services, requesting a quote, submitting a form, or communicating via SMS/email, you agree to these Terms of Service (“Terms”). If you do not agree, do not use our services.
2. Service Overview
MREO offers service-based contracting and coordination (“Services”) which may include, but are not limited to:
Plumbing services
Home repairs
Specialized trades
Service coordination
Subcontractor management
Project support & scheduling
MREO acts as a general contractor and service coordinator, meaning licensed subcontractors may perform physical work.
3. No Guaranteed Scheduling
Scheduling windows are estimates. Subcontractors determine final scheduling based on availability. MREO does not guarantee completion dates unless stated in writing.
4. Estimates, Quotes, & Pricing
All quotes or estimates are based on information provided at the time. Pricing may change if:
Scope of work changes
Hidden conditions are discovered
Additional materials or labor are needed
Written approval may be required before performing additional work.
5. Payments & Deposits
For most projects:
Material deposits may be required before work begins
Labor is due upon project completion or as outlined in your agreement
Larger jobs may require progress payments
Failure to pay may result in:
Stoppage of work
Lien filings (if applicable by state law)
Legal or collection actions
6. Subcontractors & Liability
MREO may engage licensed and verified subcontractors for labor execution. Subcontractors are responsible for:
Labor performance
Craftsmanship
Repairs related to their work
Compliance with code & safety requirements
MREO provides a Service Coordination Guarantee, ensuring:
Communication between client & trades
Reasonable issue resolution support
Quality standards according to industry norms
However, MREO is not liable for damages or delays caused directly by subcontractors or unforeseen property conditions.
7. Client Responsibilities
Clients must:
Provide accurate job details
Provide property access during scheduled work
Ensure pets/children are secured for safety
Disclose known hazards (mold, asbestos, electrical issues, etc.)
MREO may refuse unsafe work conditions.
8. Permits & Code Compliance
If work requires permits:
Client will be informed beforehand
Client may be responsible for permit fees unless otherwise agreed
9. Warranties & Claims
Labor warranties are handled by the performing subcontractor unless stated otherwise in writing.
Warranty does not cover:
Misuse or neglect
Acts of God
DIY modifications after completion
Claims must be reported within a reasonable period (typically 7–30 days depending on work type).
10. Texting & Communications Consent
By submitting your phone number, requesting a quote, or messaging MREO, you consent to receive:
SMS booking confirmations
Project updates
Estimates & invoices
Promotional offers (optional)
Messaged data rates may apply.
11. SMS Opt-Out
You may opt out of promotional or automated SMS at any time by replying:
STOP
You may also request project or estimate-specific communication removal by contacting us directly.
Opting out of SMS may affect scheduling or coordination if it is the primary communication method.
12. No Professional Advice
MREO does not provide professional engineering, architectural, or financial advice unless expressly licensed for that service. Consult qualified professionals when needed.
13. Limitation of Liability
To the fullest extent permitted by law, MREO is not responsible for:
Delays caused by suppliers, trades, weather, or property conditions
Loss of use or profit
Structural or hidden defects
Damages caused by subcontractors outside our coordination responsibility
Your use of services is at your own risk.
14. Governing Law
These Terms are governed by the laws of the State of (Insert State). Any disputes shall be handled in that jurisdiction.
15. Changes to Terms
MREO may update these Terms at any time. Continued use after changes means you accept the updated Terms.
16. Contact Information
For questions, disputes, warranty claims or billing matters, contact us:
Moore Real Estate Options LLC
(443) 383-3395